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en zyme's avatar

"Collaborative Empathy" is an interesting management concept. Group "Brainstorming" was fashionable, yet remarkably fruitless. The process was overloaded with rules, e.g. only one conversation at a time, don't interrupt etc. Likewise, empathy cannot be imposed or workshopped. Some key contributors will either be incapable of it or become less productive. More concerning, Inauthentic empathy will backfire. Perhaps, a piece-wise directed empathy should be part of every team leader's skill-pack, and a way of identifying future leaders. You've expressed it well with "deliberate empathy".

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