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Dec 28, 2022Liked by Jesse Johnson

One aspect of a bottleneck is that it may become bi-directional. Important details observed by the hands-on team are likely to be filtered out, rather than percolate upwards. It's hard to pick out early warnings from a flood of messaging, so management needs to cultivate active listening. One outlier might just be noise, but getting the same outlier weekly or from different directions just could be news.

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