What happens when everyone thinks it's someone else's decision?
Communicating is more than sending messages
Podcast: Why can't they just talk to each other?Listen now (4 min) | Communicating is more than sending messages
And some teasers for next year
How do you get people on the same page?
It's more likely that you're under-communicating
Painting a rosy picture is not as compelling as you might think
Where to start when finding the story in your universe
Until you've agree on definitions, a decision isn't a decision
Technical change can't happen if you don't bring your users with you
The five parts of a story (not three) and the frame that they build
They say that by the time a magician says “OK, let’s begin,” the trick is already over. The audience has already been fooled; they just don’t know it…